Role Summary The Enrollment Representative is responsible for processing requests from clients to set up or update customer information/manual eligibility data requests both manually and electronically. This involves both data entry and updating existing electronic eligibility and online enrollment (OLE) accounts. This position is critical role in providing high quality and accurate results as the data entry provides ID cards and benefit coverage to Cigna customers. Responsibilities Process inbound client requests to enroll new membership, make edits to existing or process terminations to existing membership Process transactions on fallout reports using specific work instructions for each of the various reports Perform research to identify and resolve inconsistencies in eligibility data through individual analysis Assist in the client set up for electronic eligibility and online enrollment tools, following specific work instructions and guidelines provided by internal resources Assist ...