Jobs at EPIND Epicor India

The Content Developer follows standard practices and procedures in the creation, editing, and proofreading of product information. Works on projects of moderate scope across different areas, such as Training, Support and Professional services. What You'll Do: Writes technical and user information. Completes self and peer reviews of content to ensure consistency and simplicity of language. Reviews drawings and design reports, writes text, and coordinates layout and design of materials. Uses the product software to review feature plans and create appropriate content. Partners with other areas of the business to understand and respond to content needs. Identifies required content updates based on product enhancements. Completes content on time throughout the software development lifecycle. Design, develop, and deploy WalkMe experiences. What you will need to succeed: Excellent English verbal and written communication skills. Ability to do research. Creativity. Strong interpersonal skills, ...

Role Summary/Purpose: This position will be based in our India Technology Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high-volume support center with expectations around excellence and efficient resolution for application support incidents. This position will be focused on incident management and resolution for distribution industry businesses located primarily in the Americas but expanding globally. What you will do: Primary job function is to provide application support via phone/email/Web: • Respond immediately to client calls/web tickets in a professional manner, providing appropriate solutions • Ensuring Service Quality levels are maintained and adhered to • Ensuring all issues are handled in a timely manner • Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs • Providing excellent custome ...