Jobs at BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Job Title: Customer Service Advocate I Location: Remote (Indiana) Pay Rate: $20.38 per/hr. Target Start Date: June ,2025 Assignment Duration: 3 Months (Contract-to-Hire Potential) Work Schedule: Monday–Friday, 11:00 AM – 8:00 PM EST Fluent in English and Spanish (verbal and written) Position Purpose The Customer Service Advocate I serves as a first-line advocate, providing timely, accurate, and personalized support to Medicaid members and healthcare providers. This role primarily supports incoming inquiries in a fast-paced contact center environment using multiple communication channels, including phone, live chat, and email. Key Responsibilities Respond to routine member and/or provider inquiries, concerns, and service requests with accuracy and professionalism. Resolve issues during the initial contact to prevent escalation of complaints. Deliver personalized solutions by understanding and assessing customer needs. Collaborate with other departments for complex issue res ...