Zendesk Remote Jobs

IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; Sele Qtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Role Summary: We are seeking an experienced and strategic Corporate Director – E-Commerce Product & Support to lead the digital product roadmap and support operations across multiple hotel brands within our global hospitality portfolio. This role demands a deep understanding of e-commerce platforms, content ...

Job Description Location: Bangalore Description: Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, investigate configuration options for solving customer requests, and complete configuration updates on customers’ behalf in production environments, consult on standard methodology strategies, and offer hands-on assistance wherever required. You will collaborate with our global team of Managed Serv ...

Job Summary The Elite Job is looking for a proactive, customer-centric, and articulate E-mail/Chat Support Executive to join our virtual support team. This position is ideal for female candidates who possess excellent written communication skills in English and are passionate about delivering a seamless customer experience. You will be responsible for handling customer queries, resolving issues, and ensuring a positive interaction experience through email and chat platforms. Key Responsibilities • * Respond promptly and professionally to customer inquiries via email and chat channels. • * Maintain a high level of customer satisfaction by delivering accurate, empathetic, and efficient support. • * Escalate complex issues to the appropriate departments while maintaining ownership until resolution. • * Document customer interactions and feedback accurately in CRM systems. • * Collaborate with internal teams (technical, sales, product) to ensure timely resolutions. • * Manage multip ...